Refund policy

Before we file

If you cancel, or if we cannot file for you for any reason (a USDOT we can't verify, an inactive authority you'd rather fix first, a fleet that needs a hand quote), you receive a full refund of everything you paid — the government fee and our service fee — because nothing has yet been paid to the UCR Plan. Email support@ucrassist.com with your order number. Refunds go back to the original payment method, usually within 5–10 business days.

After we file

Once the registration is submitted and the government fee has been paid to the UCR Plan, the government fee is non-refundable. This is the UCR Plan's rule, not ours: the program has no proration and no published refund mechanism, and the fee is the same whether you register in October or June. Our service fee for a completed filing is also non-refundable, because the work is done — except where we made the error.

If we made a mistake

If a filing error is ours (wrong year, wrong entity type, a bracket that doesn't match what you confirmed), we correct it at our cost, refund our service fee, and work with the UCR help desk on the government side. If the error was in the information you confirmed, we help you correct it with the UCR Plan but cannot recover the government fee.

Bracket differences

If verification shows a lower bracket than you paid for, we refund the difference before filing. If it shows a higher one, we ask you to approve and pay the exact official difference; if you decline, we refund everything and don't file.

Duplicate registrations

If your UCR for the year was already paid (by you or someone else) and we discover it before filing, we refund in full. Please check your status at ucr.gov before ordering if you are unsure.